Refund policy
At Busso Jerky, we stand behind the quality of every product we make.
Food Products
Due to food safety regulations, we cannot accept returns or exchanges on opened food products or for change of mind.
Unopened Products
If your product is unopened, unused and in its original condition, please contact us within 14 days of receiving your order. We will assess your request and may offer a refund or exchange. Return postage for change-of-mind purchases is the customer’s responsibility.
Damaged, Incorrect or Faulty Orders
If your order:
- arrives damaged,
- is incorrect, or
- has a manufacturing fault,
please contact us within 7 days of delivery with:
- your order number,
- photographs of the product, and
- a brief description of the issue.
Where appropriate, we’ll provide a replacement, refund or store credit, including reimbursement of reasonable return postage where required under Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.